The eleven documents
1. Intended use statement
Consumed by: clinical sponsor, informatics, governance.
What the product does, what it does not do, which clinical decision it touches, whether output is advisory or actioning, and where the clinician sits in the loop. One page. Ambiguity here propagates into every later document.
2. Validation summary
Consumed by: informatics, governance, clinical sponsor.
Development population, validation population, whether validation was external, performance measures with operating thresholds, subgroup analysis, and the citation or study report itself rather than a summary slide.
3. Security attestation package
Consumed by: information security.
Current SOC 2 Type II with scope section, HITRUST if held with assessment type, penetration testing summary, and breach history.
4. Data flow diagram
Consumed by: information security, privacy.
What data leaves the organization, where it goes, where it rests, who can access it, how long it is retained, and whether it trains anything. A diagram, not prose. It answers faster and it can be checked.
5. Subcontractor and sub-processor list
Consumed by: information security, privacy, legal.
Every downstream party that touches organizational data, including cloud infrastructure and any model providers. Frequently requested, frequently unavailable on request, and the delay is always visible.
6. Business Associate Agreement
Consumed by: legal, privacy.
A signable template, not a promise to produce one. See BAA.
7. Integration specification
Consumed by: informatics, integration team, finance.
Standard, version, resources, direction, authentication, whether in-context launch is used, whether EHR vendor program participation is required and its status, expected analyst hours, and elapsed timeline. See EHR integration.
8. Model change management terms
Consumed by: governance, informatics, legal.
Update cadence, notification commitment, ability to defer, revalidation expectations, version history, rollback. This belongs in the contract, not in a support policy that can change.
9. Monitoring and support description
Consumed by: governance, informatics, operations.
What performance data the vendor supplies, whether the organization can monitor independently on its own data, drift detection, alerting, support model, and commitments if performance degrades.
10. Total cost model
Consumed by: finance, value analysis.
Multi-year, including implementation, interfaces, internal staffing, training, and ongoing monitoring effort. See total cost of ownership.
11. Reference customers
Consumed by: clinical sponsor, informatics.
Organizations of comparable size, running a comparable EHR version and integration model, ideally including one that has been live long enough to have experienced a model update. See reference checks.
If you are the buyer
Request the packet before scheduling the demonstration, and say plainly that you are doing so to run your reviews in parallel rather than as a gate.
What arrives tells you a great deal. Completeness in days indicates a vendor that has been through health system procurement. Three weeks and a missing subcontractor list indicates one that has not, which is not disqualifying but is a schedule input.
If you are the vendor
Assemble it once, keep it current, and volunteer it. This is the single highest-return preparation in healthcare sales, and it is unglamorous enough that most competitors have not done it.
It also arms your clinical champion, who is writing the internal submission in rooms you are not in, out of whatever material you gave them.